SERVICENOW FUNCTIONAL ANALYST
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Location
Calgary
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Sector:
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Job Type:
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Contact:
Jeremie Gaudreault
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Job Reference:
4119
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Published:
almost 2 years ago
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Expiry date:
2019-06-01
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Start Date:
2019-05-29
General information :
Job type: Permanent
Employment sector: Information Technology
Geographical location: Calgary
Start date: Immediate
Required travel: Montreal
Main responsibilities :
Identify, define, analyze and document project needs;
Understand clients’ needs and their business models in order to determine technical specifications and the required proofs of concepts for projects;
Design and draft technical solutions and documents for projects;
Accompany the development team during client meetings to collect needs, present analyses and technical solutions;
Ensure that the business needs expressed are related to the service offering;
Translate client requirements into technical objectives for the development teams;
Ensure optimal user experience during application development;
Create user guides and training documentation;
Work in close collaboration with the UX/UI specialist;
Technical expertise and general criteria
Requirements:
Minimum of 5 years of relevant experience in a similar position;
University degree in Information Technology, Business Administration or equivalent;
Knowledge of Javascript, HTML, CSS, Responsive Framework, SQL, Webservices;
Asset: Knowledge of ServiceNow, Axure, UML, Excel, Visio, Selenium;
Asset: Knowledge of the Agile software development technology.
Sought-after skills :
Strong analytical skills;
Strong workflow writing skills;
Great communication skills, both written and oral;
Bilingualism (French-English) required;
Ability to understand users’ needs and their impact on the IT environment;
Problem-solver;
Detailed oriented;
Can easily adapt and manage several projects at once.