Main Responsibilities

Assist with configuration of the platform when an administrator cannot do so;
Develop as described in the functional specifications;
Create and document stories throughout their lifecycles;
Carry out unit and integrated tests consistent with the company’s quality management approach;
Present the configured solution to clients before user tests;
Develop, design, configure and deploy new application modules, workflows, catalog requests, scripts, user interfaces and other components of the ServiceNow platform;
Create and manage ServiceNow tables/views according to needs;
Create and manage Web service integrations using SOAP and REST;
Develop and document best practices and reusable assets;
Maintain documentation for the administration and configuration of the application;
Participate in the process of collecting business requirements when new opportunities arise;
Combine business knowledge and analysis with programming skills to develop applications that meet specific business needs;
Respond to service issues and manage level 3 application support issues;
Ensure constant quality and total compliance with coding standards;
Responsible for the predefined version and change management processes.

Technical expertise and general criteria

Requirements:
- Bachelor’s in Information Technology or equivalent;
- Experience with the ServiceNow platform;
- Experience in JavaScript, SOAP/REST, XML/HTML/CSS programming;
- Experience with Angular JS and Bootstrap web portals (asset);
- Knowledge of ITIL practices (certification would be an asset);
- Experience with incident management, service request management, problem management, change management and configuration management;
- Possess the ServiceNow Certified System Administrator or Certified Application Developer certifications (asset if not senior);
- Knowledge of Agile/Scrum practices.
Considerable assets
- ITIL Foundations certification
- ServiceNow administrator certification
- ServiceNow implementation specialist certification
- ServiceNow application development certification
- Experience in the Canadian banking sector

ServiceNow Developer