ServiceNow Architect
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Location
Calgary
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Sector:
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Job Type:
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Contact:
Nadia Makarem
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Job Reference:
4046
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Published:
over 1 year ago
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Expiry date:
2019-06-07
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Start Date:
2019-06-10
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:
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General Information
Job type: Permanent
Employment sector: Information Technology
Geographical location: Calgary
Start date: Immediate
Required travel: Montreal
Main Responsibilities
Define client-adapted technical solutions at the architectural and design level;
Assist clients in the implementation of a ServiceNow work program to support the expansion and adoption of the platform;
Understand the client’s requirements, find solutions and communicate with clients;
Participate in the definition of complex service missions generally involving several ServiceNow products and complex integrations with client applications/systems;
Work with existing clients on the development of technical solutions and on the prototyping of new initiatives;
Work with the sales teams on new activities to understand client objectives and to ensure the continuity of architecture and roadmap initiatives;
Maintain in-depth knowledge of the ServiceNow platform and products;
Keep up-to-date via internal webinars, case studies, training, wiki and all other available resources;
Assist mentor technical advisors with technical design standards and implementation best practices;
Carry out research on technological partner solutions or other providers within the context of the client’s integration requirements;
Design and communicate a technical architecture blueprint based on capacity and process implementation roadmaps, depending on desired operational outcomes;
Work in collaboration with engagement managers to assist them with technical activities at the program level;
Provide informed leadership and ensure that client engagements are aligned with ServiceNow implementation best practices;
Create and maintain a roadmap for implementation of the platform;
Provide practical assistance for the detailed design and implementation of selected missions;
Demonstrate product and technical leadership on ServiceNow engagements with clients and partners;
Assist delivery teams to resolve critical path technical problems;
Provide advice on the client’s ServiceNow development lifecycle.
Technical expertise and general criteria
Requirements:
Proven experience in the design and implementation of solutions on the ServiceNow platform;
Experience with ITSM processes or in the following functional fields: CSM, HR, SecOps, ITOM, ITBM;
Basic understanding of key relevant technologies for the integration of ServiceNow solutions namely: unique authentication, SAML, SSL, Web services, LDAP, JDBC, ODBC, REST, SCP, FTPS;
Experience in the use of scripts in Javascript: rules, client scripts, user interface actions, user interface pages, etc. on the server and client sides;
Experience in a professional services environment with stakeholders, solution architects and extended program teams.
Sought-after skills:
Possess strong oral and written communication skills, with the ability to adapt messages to various stakeholders (technical and non-technical);
Possess business analysis, requirements collection and solution design abilities;
Ability to manage and overcome objections in a context of pre-sales and engagement;
Self-motivated / autonomous – able to manage several tasks at once and to accept changes in tasks and schedules;
Ability to learn a technology quickly through education and self-training;
Ability to work in a growing international environment.