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Analyste fonctionnel – CRM – INTERMÉDIAIRE/SENIOR

Analyste fonctionnel – CRM – INTERMÉDIAIRE/SENIOR

  • Location

    Montreal

  • Sector:

    Functional Analyst

  • Job Type:

    Contract

  • Contact:

    Gina Maucieri

  • Job Reference:

    4724

  • Published:

    11 days ago

  • Expiry date:

    2019-10-20

  • Start Date:

    2019-11-11

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Analyste fonctionnel CRM Dynamics

SPECIFIC RESPONSIBILITIES

  • Oversee the interpretation of high-level business needs through functional specifications, while ensuring communication with users.
  • Synthesize a global view of a system and of development stakes through an understanding of the short- and medium-term business needs, counseling users by suggesting alternatives and setting out for them the constraints related to the philosophy of a system.
  • Produce plans and detailed specifications which faithfully translate users’ requirements into solutions while respecting parameters and other established criteria; manage his/her own activities and those of others in order to carry out these plans.
  • Design and test specific solutions, which meet functional and technical standards.
  • Supports the business in the development of their business case.
  • Controls the quality and stability of delivered IT systems by following standard development practices.
  • Supplies second level technical support in order to solve production problems, and provide support according to established service levels.

PREFERRED EDUCATIONAL BACKGROUND/EXPERIENCE

  • Bachelor's degree in computer science, administration, commerce or equivalent
  • A minimum of 10 years’ experience in I.T. and a 5 years as a CRM functional analyst
  • Practical experience in agile software development (Scrum, Kanban)
  • Solid experience in the implementation and evolution of client relationship management systems
  • Project Management experience would be an asset

SKILLS, KNOWLEDGE AND COMPETENCIES

  • Extensive knowledge of Microsoft Dynamics CRM 365 software in a sale process context
  • Knowledge of SQL
  • Excellent working knowledge of the Microsoft Office tool suite
  • Financial domain knowledge an asset
  • Ability to work in a matrix environment
  • Knowledge of Microsoft Team Foundation Server an asset
  • Fluency in English and French