almost 2 years ago
EXPERIENCE THE EDGE
Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world’s top companies. you’ll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.
Do you have what it takes to spot the edge?
The Support Agent, IT Service Desk, ensures the initial handling of incidents and user service requests. This involves creating, classifying and documenting tickets for each contact in our ticketing system. The incumbent must redirect incidents and requests to the appropriate resources and carry out various follow-ups. The position requires strong organizational skills, the ability to prioritize and excellent communication skills.
ABOUT YOUR ROLE
As a Support Agent, IT Service Desk, you will:
— Receive incidents and service requests (email or portal) for equipment and applications
— Open and classify a ticket for each contact
— Assess the urgency of the situation
— Obtain the required approvals
— Carry out various follow-ups
— Transfer to the appropriate teams for handling or resolution
— Inform users of major computer incidents
— Perform various clerical or administrative tasks
WHAT WE’RE LOOKING FOR
— Strong organizational skills
— Efficient time management
— Excellent interpersonal information skills
— Diligence to the task at hand
— Ability to work collaboratively, cultivating meaningful relationships with colleagues and clients
— Open-mindedness and active listening skills
— Resourcefulness and curiosity
WHAT YOU’LL NEED
— High School diploma (technical DSC, an asset)
— Knowledge of computer science and related terminology
— One to two years of experience in a similar field
— Written and spoken communication skills
— Strong customer service focus
— Bilingual (French and English, spoken and written)
This position is located at our Montreal offices.